Delivery policy

Provider-set timelines

Each service listing includes a delivery time or timeframe set by the provider (for example, "3 business days" or "Same day"). You should review this before booking. The stated timeline begins after the provider accepts your booking and any required information has been exchanged.

Booking and fulfilment flow

1. You book a service and credits are deducted from your wallet.
2. The provider accepts or declines the request.
3. Once accepted, you and the provider coordinate details via messages.
4. The provider delivers the service per their listing and agreed terms.
5. You confirm completion in your account, which triggers the provider payout process.

Delays

If a provider is running late or you have not heard from them, message them through the platform first. If the issue is not resolved, contact Namoota Technology at support@servicepros.co.za. We will assist with mediation but are not responsible for provider-caused delays.

Digital and on-site services

Services may be delivered remotely (online consultations, digital deliverables) or on-site at your location. The provider's listing and package description specify what is included. Travel, materials, or additional fees beyond the listed credit price must be agreed in writing before work begins.

Namoota Technology's role

Namoota Technology facilitates discovery, booking, payment via credits, and dispute support. We do not perform the underlying services and do not guarantee provider availability or timelines. Providers are independent businesses responsible for their own delivery commitments.

Contact

Delivery questions or disputes: support@servicepros.co.za.