Provider terms
Provider terms
Last updated: 5 August 2026 · Version 1.0
These terms govern your relationship with Namoota Technology as a listed provider on ServicePros. They sit alongside our general Terms of Service, which covers customer-facing conduct on the platform.
Subscription billing
Every provider account carries a monthly subscription fee, billed in advance. The base plan is R99 per month. Everything you need to start taking jobs through the platform. Pay a flat monthly fee and a small commission on what you earn — nothing more.
If a subscription payment fails or lapses, your profile stops appearing in search and category results until the subscription is renewed. Renewing restores visibility; it does not restore time lost while the subscription was inactive.
Commission on completed work
Commission is charged only on completed, paid bookings — never on enquiries, quotes, or messages. The rate depends on the value of the individual sale:
| Sale value | Commission rate |
|---|---|
| R0 – R999 | 7.5% |
| R1,000 – R4,999 | 8.5% |
| R5,000 – R9,999 | 9.5% |
| R10,000 – R49,999 | 10% |
| R50,000+ | 12.75% |
Commission is deducted from your payout after the customer confirms the booking is complete. The effective rate can never fall below 4%, even where a ceiling package, a Discount 4 Discount bonus, and a temporary reduction all apply to the same sale.
Ceiling packages
A ceiling package caps the commission rate on every sale above R999, regardless of which bracket the sale would otherwise fall into. Subscribing to a ceiling package replaces the base plan; the monthly fee is higher, and the cap applies automatically to qualifying sales.
| Package | Monthly fee | Commission ceiling |
|---|---|---|
| Shield | R499 | 10% |
| Pro | R799 | 9.5% |
| Growth | R1 199 | 8.5% |
| Elite | R1 699 | 7.5% |
Discount 4 Discount bonus and temporary reductions
Ceiling package subscribers may qualify for a Discount 4 Discount (D4D) bonus, which further reduces the effective commission rate on top of the package ceiling, and time-limited temporary reductions offered as account perks. Both are floored by the 4% stacking floor described above — they cannot combine to push commission below that level.
The credit wallet
Customers pay for bookings using credits purchased from Namoota Technology, where 1 credit equals R1. Your payout for a completed booking is calculated from the credit value of the sale, less commission, and paid out according to the platform's payout schedule.
Price-change moderation
Changes to a listed service price are reviewed against moderation bands to protect customers from sudden, unexplained price swings and to protect providers from being undercut by manipulated pricing:
- Increases up to 5% apply immediately.
- Increases from 5% up to 9.5% may require a short review.
- Increases from 9.5% up to 25% require review before taking effect.
- Increases from 25% up to 50% require review and may need supporting justification.
- Services flagged as high demand (3 or more active bookings) are subject to closer review at every band.
Account review and suspension
We may review or suspend a provider account for conduct that violates these terms, misleads customers, circumvents platform fees, or poses a risk to the marketplace. Where possible, we will notify you and give you an opportunity to respond before suspension.
Listing content standards
Listings must accurately describe the business, the services offered, and the provider's location and availability. Images and descriptions must belong to the provider or be used with permission. Misleading claims, fabricated reviews, or copied content from another provider are prohibited.
Verification
Providers may complete contact, CIPC, and FICA verification independently. A listing may also be marked Google verified automatically, where ServicePros has matched it to a business confirmed by Google Places — this isn't something you apply for. See how verification works for what each level requires. Verification status is displayed on your public listing.
Termination and data on termination
You may close your provider account at any time from your dashboard. On termination, your listing is removed from public search and category pages. Booking history, payout records, and any data required for tax, accounting, or legal purposes are retained per our Privacy Policy and applicable law.
Governing law
These Provider Terms are governed by the laws of the Republic of South Africa. Your use of ServicePros as a provider, including subscription billing, commission, payouts, listings, bookings, and account actions, is interpreted under South African law.
Dispute forum
If a dispute arises, you agree to contact us first at support@servicepros.co.za so we can try to resolve it informally. If it cannot be resolved, the dispute may be brought before the courts of the Republic of South Africa, without limiting any statutory rights or remedies that cannot lawfully be excluded.
Limitation of liability
To the fullest extent permitted by law, Namoota Technology is not liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, lost opportunity, reputational harm, or loss arising from a provider's own service delivery. For any claim relating to your provider account, our total liability is limited to the platform fees actually received by Namoota Technology from your account in the three months before the event giving rise to the claim.
Notice periods
We will give at least 14 days' notice before material changes to these Provider Terms take effect, unless a shorter period is required for legal, security, fraud-prevention, payment processor, or urgent operational reasons. We may suspend or restrict an account immediately where there is suspected fraud, unlawful conduct, serious customer risk, fee circumvention, or misuse of the platform. For non-urgent account issues, we will try to notify you and give you a reasonable opportunity to respond before taking final action.
Contact
Questions about these provider terms: support@servicepros.co.za, or see our full contact details.