Help centre

Sign up with your email and password. You only need an account to book a service or leave a review — browsing providers and services doesn’t require one.

Go to your profile page in your account area to update your name, contact details, and notification preferences.

Credits are how you pay for bookings on ServicePros. 1 credit equals R1. Buy a pack once and spend the balance on any provider or service on the platform — there's no subscription for customers.

Go to your credits page in your account area, choose a pack, and pay securely via Yoco. Credits are added to your wallet immediately.

No. Credits stay in your wallet until you spend them on a future booking.

Choose a service package on a provider’s profile, review the price and delivery time, and confirm at checkout. Credits are deducted immediately and a message thread opens with the provider automatically.

Your credits are returned to your wallet automatically. The same happens if a provider doesn’t respond in time and the request auto-expires.

You can cancel while it’s still awaiting the provider’s response. Once a provider has accepted, cancellation is handled as a dispute rather than an automatic refund — see our refund policy.

ServicePros has four independent verification badges — Contact, Google, CIPC, and FICA. Each confirms a different thing about the provider. See our verification page for exactly what each one checks.

The provider’s details are self-reported and they haven’t completed any verification step yet. It doesn’t necessarily mean the business isn’t genuine.

Message them first to try to resolve it. If that doesn’t work, report the problem through our contact page and we’ll help mediate.

Refunds are issued as credits back to your wallet, not cash, except where the Consumer Protection Act entitles you to more. See our refund policy for the full detail.

Sign up as a provider, choose your business type, and complete onboarding to set up your profile, services, and packages.

Contact, CIPC, and FICA verification are completed from your provider dashboard. Google verification is added automatically when we match your listing to a business confirmed by Google Places — you don’t apply for it.

Yes. Small increases apply immediately. Larger increases go through moderation bands before taking effect, to protect customers from sudden unexplained jumps and protect you from being undercut by manipulated pricing.

The base plan is R99 a month. Ceiling packages that cap your commission rate cost more — see our pricing page for the full breakdown.

Only on completed, paid bookings. You never pay commission on an enquiry, quote, or message that doesn’t turn into a booking.

Commission scales with the value of each sale, from 7.5% on sales up to R999, up to 12.75% on sales over R49 999. A ceiling package caps how high that rate can go.

A ceiling package caps your commission rate on larger sales. The lowest ceiling available is 7.5%, on the Elite plan.

Message the customer first to resolve it directly. If it escalates, contact support with your booking reference — we don’t issue automatic refunds on bookings you’ve already accepted and started.

Accounts are reviewed or suspended for violating our provider terms, misleading customers, or circumventing platform fees. See our provider terms for the full detail.