Trust

How verification works

Verification on ServicePros is layered. Providers can hold any combination of four independent badges, and listings highlight the strongest badge they have earned.

What the badge order means

A listing shows one badge: the strongest badge the provider holds. In order of strength, that is FICA, CIPC, Google, then Contact. A stronger badge does not remove weaker signals — it just means the listing leads with the most robust proof available.

FICA verifiedComing soon

Identity and proof of address verified (FICA).

We're building an in-dashboard submission and review flow for this badge. In the meantime, contact support if you'd like to start the process early.

What the provider submitted

Submitted FICA documents — a valid ID and proof of address.

What customers can rely on

This provider’s identity and address have been checked against FICA requirements.

CIPC verifiedComing soon

Registered CIPC business verified.

We're building an in-dashboard submission and review flow for this badge. In the meantime, contact support if you'd like to start the process early.

What the provider submitted

Verified their registered CIPC business details.

What customers can rely on

This provider is registered with the Companies and Intellectual Property Commission (CIPC) as a real business.

Google verified

Confirmed as a real, listed business on Google.

What the provider submitted

Nothing — this one isn’t submitted by the provider. It’s imported from Google Places, which confirms the business is real and listed on Google.

What customers can rely on

This business exists and is listed on Google under this name. ServicePros hasn’t independently checked it beyond that.

Contact verified

Account email address confirmed.

What the provider submitted

Confirmed their account email address via a one-time code.

What customers can rely on

This provider is reachable at the contact details on their profile.

Pro

Not a verification badge

Pro is a paid ServicePros membership. It shows a provider has invested in extra tools on the platform — expanded galleries, profile customisation, analytics, and similar features. It does not confirm anything about the business itself, and it carries none of the weight of the four badges above: it isn't checked against contact details, a business registration, or an identity document.

A Pro badge never replaces a verification badge on a listing — the two are shown side by side. Pro membership also has no effect on search ranking or where a provider appears in results; it only unlocks account features.

Unverified listings

Unverified listings are still useful, but their details are self-reported. A provider may still be genuine, but ServicePros has not independently confirmed their contact, registration or identity details yet.

How providers get verified

Contact verification is self-service from the provider dashboard — we send a code to the provider's account email to confirm it's live. CIPC and FICA verification (registered business details, and identity plus proof of address) are reviewed by the ServicePros team; providers can currently start these by contacting support, with an in-dashboard submission flow coming soon.

Google verification is added automatically when ServicePros matches a profile to an existing Google Places business listing. Providers do not apply for Google verification directly on our platform.

Go to your dashboard

What verification does and does not guarantee

Verification confirms specific facts — a phone number, a registered business, or an identity document. It does not guarantee service quality, timeliness, or the exact outcome of the job.

If a verified provider misrepresents their work, message them first. If it cannot be resolved, report the problem and refer to our refund policy.

Reviewed by the ServicePros marketplace team. Last updated: 12 August 2026.